During a recently available round at a four star local course, I discovered among the special individuals I mentioned previously. Let’s call this person “Bob “.My partner and I met Bob on the green of the tenth hole. I had enjoyed a truly solid front 9. I was having a good time and enjoying the day. I began the rear nine by stripping one down the middle of the fairway. That’s when it all started initially to go wrong. You see, Bob’s assignment for the day was to syringe the greens. I can almost hear the thoughts of the superintendent; “Ok, just hold the hose over the brown area. I understand he is able to do this without screwing it up.” And that’s pretty sound logic, but what he forgot is that the green is the most crucial area on the course! Bob obviously didn’t understand that.
As my partner and I approached our tee shots, we saw Bob for the first time standing with his hose on the green (I can already begin to see the comments piling up for that line). We didn’t think much of it even as we got out of our cart and prepared hitting our approach shots. I was away, so I pulled the magic number and stepped around my ball. I viewed the green expecting to see an open green with Bob and his hose off sideways somewhere. Instead, I saw Bob and his hose still right facing the flag! His hose was literally wrapped across the hole and he was standing about twenty feet facing the pin! I thought to myself, “he mustn’t have seen us pull up, so I’ll wait “.
It wasn’t but a few seconds before he looked up at us, back down, and continued watering like we weren’t even there! Now I started to have enthusiastic! What’s this person thinking? He’s got 100 ft. of hose throughout the green and he’s standing right in front of the pin! I decided to just stand there. How could I hit to a green included in a hose and Bob standing right by the pin? After what felt like 10 minutes but was probably more like 90 seconds, he finally began to go from the way. However, instead of leaving the green, he moved from before the pin to directly behind it leaving his hose stretched out throughout the green. So now as opposed to thinking about the shot bobsweep review that I’m trying hitting, I’m thinking about this moron and his hose on the green. I’m considering what will probably happen when I hit him or his hose!
Now, I’m standing over the ball full of anger and frustration and you can guess how good of a go I hit. I chucked my one hundred and sixty yard shot about one hundred yards. I’ll spare you the details of the remaining portion of the hole, but it had been ugly. When we finally got around the green, it absolutely was more of the same with your buddy Bob. My partner had to ask Bob to move his hose so that he could chip up to the pin. Bob looked surprised and confused at the request! Next hole, I was so angry and flustered that I lost my focus for the remaining portion of the round.
These kind of things should not happen! Could you imagine the pro’s wanting to play with those forms of distractions? I can see it now, “Just hold on tight Ernie, i’d like to finish syringing this green here. I will be from the way in a few minutes. Just sit tight.” Look, I understand that maintenance employees need to do their job while we customers are reaping the reward of these labor. However, they must be something we see briefly and forget about. We ought to remember how well groomed the course is, how pretty the flowers are, and how lucky we are to be out there. The last thing we should remember is just a maintenance worker that’s the legitimate reason for a dreadful round. I realize that many people will say, “You need to be tough enough mentally to cope with distractions like that.” But, how do I be expected to be stronger mentally than the pros are anticipated to be? Maintenance workers must certanly be reminded daily that the clients are individuals the course is dependent upon to pay their salary. So stay out of their way!
Now, it’s only fair that people mention one other side of the story as well. For each of you maintenance guys and gals who know what you’re doing, thank you! For instance, to the guy that’s mowing across the green and pulls over to shut off his mower when you play through the hole, thank you. On your way to the next hole, he offers you a laugh and a wave as you pass him. That’s what I’m speaking about! That’s how I want to be treated when I spend my hard-earned money to play a tennis course! I want to feel like Bob is happy to see me! I need him to increase my positive experience on the golf course. Many of you do and you ought to be appreciated and thanked for doing your job the proper way. So many thanks to people who understand that customer care is still part of your job although you’re not behind the counter in the pro shop.